Our goal with client support services is to provide an accurate timely response to any issue you’re experiencing. 9/10 times this means a reply within a few minutes or hours. The longest response times are up to 24 hours for any issue. 80% of solving a problem is knowing the problem.
So we have a trouble ticket system that helps you frame the issue in terms we can act upon. When you answer the questions in this form it helps us take immediate action.